Privacy policy

Privacy Policy

This Privacy Policy describes how LumeFrost (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from our store, or otherwise communicate with us. By using the Site, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

Information you provide directly to us: contact details (such as your name, email address and shipping address), order information (billing address, payment confirmation, items purchased), account information, and any messages you send to our customer support.

Information we collect automatically: when you browse the Site, we automatically collect certain information about your device and interaction with the Site ("Usage Data") through cookies and similar technologies — for example your IP address, browser type, and how you interact with the Site.

Information from third parties: we obtain information from vendors that support our Site, such as Shopify (our e-commerce platform) and payment processors that collect payment information to process your payment and fulfill your orders.

How We Use Your Information

We use your personal information to provide our services — including processing payments, fulfilling orders, sending order confirmations, shipping updates and tracking information; to provide customer support and respond to your messages; to send marketing communications if you have opted in (you can unsubscribe at any time); to protect against fraud and malicious activity; and to comply with legal obligations.

Cookies

We use cookies to power and improve our Site, run analytics, and better understand user interaction. You can control cookies through your browser settings; note that blocking cookies may affect parts of the Site, including checkout.

How We Share Personal Information

We do not sell your personal information. We share it only with service providers who need it to perform services on our behalf: Shopify (which hosts our store), payment processors, shipping and fulfillment partners, and analytics or marketing vendors — and where required to comply with the law, or to protect our rights. Each provider handles your data under their own privacy commitments; Shopify's privacy practices are described at privacy.shopify.com.

Data Retention

We keep your information only as long as needed to fulfill your orders, comply with our legal obligations (such as tax and accounting rules), resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict its processing, or to receive a portable copy of it. You may also withdraw consent to marketing at any time. To exercise any of these rights, email us at lumefrost.us@outlook.com — we will respond to every verified request in line with applicable law. You will not be discriminated against for exercising your rights.

Children's Data

Our Site is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

International Transfers

Because we serve customers worldwide, your information may be processed in countries other than your own. Where required, we rely on recognized safeguards for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.

Contact

If you have questions about this Privacy Policy or how we handle your data, email us at lumefrost.us@outlook.com.