Shipping policy

Free Tracked Shipping, Worldwide

Every LumeFrost order ships free, worldwide, with tracking — no minimums, no hidden fees at checkout, and a dedicated support team behind every parcel.

How Your Order Is Handled

Every order is carefully prepared and quality-checked before it ships (1–3 business days), then delivered with tracking in 7–15 business days. Business days are Monday–Friday, excluding public holidays.

Tracking on Every Order

The moment your order is on its way, your tracking number lands in your inbox so you can follow your snowflakes right to your door. The first carrier scan usually appears within a few days as your parcel enters their network — after that, updates flow through automatically. You can also check progress any time on our Track Your Order page.

Ordering for Christmas?

Order by November 30 and your snowflakes will be up well before the big day. Carriers and customs are busiest in December, so ordering early gives you plenty of breathing room.

Customs & Import Duties

International orders may occasionally be subject to import duties or taxes set by your country. These charges are determined by your local customs office and are the responsibility of the recipient.

Fully Protected, Start to Finish

If your tracking hasn't moved in a while, or your parcel is marked delivered but hasn't arrived, email us at lumefrost.us@outlook.com — we'll trace it with the carrier and make it right with a replacement or a refund. Every order is also covered by our 30-day money-back guarantee.

Wrong Address?

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it before your order ships. We can't be responsible for orders sent to an incorrect address entered at checkout, but we'll always do our best to help.

Questions

We answer every message. Reach us any time at lumefrost.us@outlook.com.