Refund policy

30-Day Money-Back Guarantee

We want you to love your LumeFrost lights. If you're not happy with your order for any reason, you can request a return or refund within 30 days of delivery — no complicated conditions.

Returns

To be eligible for a return, your item should be in its original packaging where possible. To start a return, email us at lumefrost.us@outlook.com with your order number and the reason for your return. We'll reply with simple return instructions. Items sent back to us without first requesting a return cannot be accepted.

Damaged or Defective Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, email us at lumefrost.us@outlook.com within 30 days of delivery with a photo of the issue and your order number. We'll send a free replacement or issue a full refund — whichever you prefer. You will never be asked to pay to fix our mistake.

Order Cancellations & Changes

Orders can be cancelled or changed within 12 hours of purchase for a full refund. After 12 hours your order may already be processed for shipping, so we can no longer guarantee changes — but contact us anyway and we'll do everything we can to help.

Refunds

Once your return or claim is approved, your refund is issued to your original payment method within 5–10 business days. Please remember it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, contact us at lumefrost.us@outlook.com.

Exceptions

We cannot refund orders that are lost or delayed due to an incorrect shipping address entered at checkout, so please double-check your details when ordering. If your package is confirmed lost in transit by the carrier, we'll replace it free of charge.

Questions

Our support team answers every message. Reach us any time at lumefrost.us@outlook.com.